Returns & Refund Policy

Due to the perishable nature of our luxury handmade cookies, we do not accept returns once a package has been shipped. However, if your order arrives damaged or fails to meet our high standards, our concierge team is dedicated to making it right.

Return Process

• 1.
  Inspect Your Delivery

  Examine your cookie box immediately upon arrival for any signs of transit damage or quality issues.

• 2.
  Document the Issue

  Take clear photos of the damaged packaging and the specific cookies affected to help us process your claim.

• 3.
  Contact Concierge

  Email our support team within 48 hours of delivery with your order number and the attached photo evidence.

• 4.
  Resolution Process

  Our team will review your request and issue a replacement shipment or a store credit refund where applicable.